The front door
A student writes two sentences about what changed. Eli names the two or three forms your office publishes that could apply, with why each might fit and what to attach. The student picks.
What starts it
A student does not know which form their situation calls for. So they call, or they guess, or they do nothing until the deadline has passed.
What Eli does
Eli names the two or three forms your office publishes that could apply, in your own words, with why each might fit, what to attach, and whether the signature has to be wet ink. Every published form then opens as a guided intake built from that form, field for field, so the review side receives what the form would have.
What a person decides
It routes. It offers options with reasons, and the student picks. Nothing is decided here. An advisor-issued form is offered as the advising appointment, so a process you designed still starts where you designed it to.
Every demo runs on synthetic data. No real student, IRS, or FAFSA records.