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What we solveHow it worksWhy EliSecurityTrust center
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The front door

In pilot

Chat

The text twin of the information line. Same published policy, same current federal guidance, and the same refusal to touch a student record.

What starts it

Not every student will call, and a phone line closes.

What Eli does

Chat answers from the same knowledge as the phone line, under the same rules: published policy and current federal guidance, no account lookups, and no asking for a password or a Social Security number.

What a person decides

Anything about a student's own record goes to your one-stop with the number. The transcript shows what was asked and which policy answered it, so a wrong answer is a document you can fix rather than a rumor.

This one is built and running with a design partner rather than open as a self-serve demo. The fastest way to see it is a pilot on your own queue.

The 90-day pilotHow it works

More in the front door

  • Forms and guided intake
  • The hotline
  • Front desk assistant

Every demo runs on synthetic data. No real student, IRS, or FAFSA records.

Eli

The Financial Operations Desk for financial aid offices. Software, or our team working it with you. Staff keep every sign-off.

The front door

  • Forms and guided intake
  • The hotline
  • Chat
  • Front desk assistant

Casework & judgment

  • Professional judgment
  • SAP appeals
  • Verification of income
  • FAFSA fraud & V4/V5 identity

Money movement

  • R2T4 returns
  • Schedule of Reductions
  • Fiscal close

Reporting & assurance

  • Annual reporting
  • Assurance
  • Aid dashboard
What we solveHow it worksWhy EliSecurityTrust centerThe 5-minute proofThe 90-day pilotLog in to the demo
Email pat@tryeli.comSynthetic-data demo. No real student, IRS, or FAFSA records. © 2026 Eli.