The queues that consume a financial aid office, worked start to finish. Your staff sign every decision, and cases close ahead of the deadlines that cost students money: aid disbursed on time, holds cleared, students still enrolled.
An enrollment drop changes what a student can borrow. Eli reprices the loans under the new course load, shows the before and after, and stages the correction for your sign-off.
A withdrawal starts the federal 45-day clock. Eli computes the earned and unearned split with the return order under 34 CFR 668.22, runs its internal checks, and prepares the return for a person to finalize.
Eli scores GPA, completion pace, and maximum timeframe against your policy and the federal floor (34 CFR 668.34), drafts the determination and the outcome letter, and routes it to your committee.
Federal screening flags the application; your office still has to work it. Eli triages 74/75 rejects, tracks V4/V5 outcome reporting, groups suspected rings, and prepares the OIG referral packet.
The IRS data exchange cleared the easy cases. Eli reads the documents for the rest, non-filers, amended returns, foreign income, extracts every figure with a source and a confidence, and reconciles it against the application.
A family's finances changed. Eli reads the documentation, previews the SAI and Pell impact, drafts the recommendation with precedent, and leaves the judgment with your FAA.
Casework is half the job. The closes and filings that anchor the office's calendar run on the same desk, with the same audit trail.
Month end should not hinge on one person's spreadsheet. Eli tracks Direct Loans from origination through booking, works the monthly Title IV reconciliation with every variance explained, and keeps institutional fund ledgers tied out.
The filings that come once a year and have to be right. Eli assembles FISAP from prior-year campus-based activity and runs the federal edits, and carries program accountability through the FVT/GE → STATS transition.
When an auditor or program reviewer asks, the evidence is already filed. Every case carries its defense file: what was read, what was computed, the rule it rests on, and who signed. Populations reproduce on request.
Also in the product: conflicting-information resolution, loan proration and aggregate-limit checks, and the tamper-evident audit trail behind all of it.