Verification and special circumstances
What the file needs, what's missing, and what to ask for while the student is still there.
2 of 3 cases need attention
Choose a case and continue from its current handoff.
Waiting on the student
Three fields blank on the verification worksheet
Sample case status
The worksheet arrived with household size, number in college, and the signature block empty, and the appeal for a job loss cannot be decided until the income it adjusts is verified.
Send one request naming all three gaps rather than returning the form three times.
Blocked by: A required source fact is missing.
Worksheet and appeal received together
Naomi filed a special-circumstances appeal for a parent job loss, which requires verification of the income it adjusts.
Request the missing fields
Send one request naming all three gaps rather than returning the form three times.
Review the completed worksheet
Name all three at once. Returning a form for one blank box at a time is what turns a two-day file into a three-week file.
Confirm verification and release the appeal
Confirm the verified income, then decide the job-loss appeal against it and record both together.
The workflow
Run a week of verification submissions and the special-circumstances appeals attached to them, and compare what Eli asked for with what the office asked for.